Client Case Study

Sodexo develops, manages and delivers a diverse range of services, designed to improve the quality of life for our clients and customers.

Sodexo requested a bespoke, first line level leadership programme to develop a range of interpersonal, problem solving and people skills across the business. The programme was designed through detailed consultation and accredited with the ILM L3 Award in Leadership and Management. So far 30 managers have been through the programme which is now an integral part of the talent development strategy.

OBJECTIVE

To deliver a 6 day face-to-face workshop and build confidence and competence of first line managers in the following areas:

Leadership

Personal effectiveness

Problem solving

Change management

Personal resilience

METHODOLOGY

A blend of taught subjects, self assessment, group activities and highly engaging workshops delivered over a 7 month period with line manager/mentor support throughout. Group exercises to test out new knowledge in a safe environment coupled with peer-to-peer feedback and observation. A multimedia delivery with live case study and experiential learning opportunities. The programme included a guest speaker to present the subject of mindfulness with tools and practical techniques to apply.

FEEDBACK/RESULTS

“It makes me want to be a better manager so will use the sessions to absorb as much information and knowledge as I can to make positive changes”

“The trainers and the customer care are excellent”

“Total trust and every trainer we have worked with has been exceptional as have the admin team”

“I have a large team and have really found the leadership and time management useful”

“I would love to continue with these workshops – so useful ”