Client Case Study

DS Smith is a European leading packaging company of customer-specific packaging and consumer goods.

An ILM L3 Leadership and Management programme was tailored to meet the core values and competencies within the ‘Own It’ culture cascading across the DS Smith business (FTSE 250, British based international packaging company with 26,000 employees). The programme content was aligned with the business needs for all team leaders and supervisors and incorporated the company values throughout the programme.


To develop consistent, first line and team leader skills, attitudes and behaviours embedding the company values and leadership competencies within the business.

To develop cross business teams who can share best practice and truly bring to life the culture of empowerment and ‘Own It’.


Through six tailored face-to-face workshops supported with one-to-one trainer support, the development programme runs over a four month period. Self-assessment, group exercises and a business improvement project are all included in this modular programme. Core subjects include:

• Vision and Values

• Leadership

• Effective Communication Skills

• Problem Solving and Decision Making

• Performance Management

• Change Management


“There was positive feedback that the programme contributed to both personal and organisational improvements, the change in attitudes and behaviours was evident in the final presentation day which all managers attended.”

“A highly structured, excellent and well delivered programme.”

“The course is a must for all supervisors and managers.”

“I really enjoyed the programme. It fits in perfectly with what I do… I only wish I had done it when I started in management 12 years ago.”