By tailoring evaluation from the very start of every in-company leadership and management development programme, Awbery Management Centre is able to advise clients on best practice measurement techniques of the ‘hard benefits’ (impact on the bottom line) and the ‘soft benefits’ ( the value of learning for individuals). Measurement may focus on individual, team or organisational performance improvement.

Tailored evaluation starts at the design stage and progress is monitored throughout the programme. As the final part of the Total Client Care process, an Awbery Management Centre Director meets with the client for a close out meeting. The agenda evaluates how closely the programme has met the business objectives and its impact on the participants.

As every spend becomes more scrutinised then the importance of demonstrating return on leadership and management development will become crucial.